If your card machine isn’t charging or powering on properly, follow these quick steps. There are 5 main parts to check:

1. The Power Socket

·         Make sure the wall socket the charger is plugged into is switched on and working.

·         Test it with another device) to confirm socket it working.

2. The Power Lead (Cable)

·         This runs from the wall socket to the charging base.

·         To test if it’s working:

o        Turn off the card machine

o        Unplug the power cable from the charging base

o        Plug it directly into the card machine

o        If the machine switches on, the power socket and cable are working fine.

3. The Charging Base (Cradle)

·         Remove the battery from the card machine.

·         Plug the power lead back into the charging base.

·         Put the battery-free card machine onto the charging base.

·         If it doesn’t switch on:

o        Clean the gold/brass contacts on both the base and machine (see the image).

o        Check for any bent or damaged pins.

o        Try again. If it still doesn’t switch on, contact us for a replacement.

4. The Battery

·         Put the battery back into the card machine.

·         Replace the back cover and slide the lock to secure it properly (check the guides are aligned—see image).

·         Place the powered-off card machine on the charging base.

·         If it does not switch on, raise a support ticket.

5. Card Machine/Battery Charging Status

·         If the machine switches on, check the battery icon at the top right of the screen:

o        Flashing red = battery is empty

o        Within a few minutes, it should go to:

§      Solid red → Solid amber → Solid green

·         If the battery doesn’t progress or stays flashing red, contact us.