The Help Centre

Turning it off and on again can resolve an inconcievable amount of issues, it should always be your first port of call!

If your card terminal (PAX) is displaying "Invalid MAC" when trying to process a transaction

If there is no broadband at all when using a Fibre/Openreach connection. This would mean everything on site is offline.

If your machine is struggling to charge or hold its power, this guide will be useful!

If your Move 3500/5000 is showing "No Connection" when trying to process a transaction

If your card terminal (Ingenico) is displaying "BAD MAC" when trying to process a transaction

If there is no broadband at all when using a 4G/5G Router. This would mean everything on site is offline.

Renewing settings on your card terminals after switching to a new bank account