The Help Centre

An overall guide for using your phone and diagnosing general issues

If you'd like your card payments machine to automatically have the cost transferred to the EPOS

For those who have have not opt'd for Remote/onsite training or anyone who would like a refresher with EposNow!

When you try to take a transaction and it says "Bad Password"

If your Move 3500/5000 is showing "No Connection" when trying to process a transaction

If your card terminal (Ingenico) is displaying "BAD MAC" when trying to process a transaction

If there is no broadband at all when using a 4G/5G Router. This would mean everything on site is offline.

Renewing settings on your card terminals after switching to a new bank account

Finding out why we don't use call queues

For those who have have not opt'd for Remote/onsite training or anyone who would like a refresher with EposNow!

Upon receiving a replacement battery, or to use power from another machine

Turning it off and on again can resolve an inconcievable amount of issues, it should always be your first port of call!

If your card terminal (PAX) is displaying "Invalid MAC" when trying to process a transaction

If there is no broadband at all when using a Fibre/Openreach connection. This would mean everything on site is offline.

If your machine is struggling to charge or hold its power, this guide will be your best friend. Power Issues can massively effect printing too!