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Most Common issues

Printing Issues

Card Payments
All Ingenico Terminals
Useful for:

If your terminal stops or struggles with printing

Power & Charging Issues

Card Payments
Move 3500/5000
Useful for:

If your machine is struggling to charge or hold its power, this guide will be your best friend. Power Issues can massively effect printing too!

No Connection

Card Payments
iWL 250
Useful for:

If your iWL is showing "No Connection" when trying to process a transaction

The Help Centre

Card Payments

All Guides

Bad MAC

All Ingenico Terminals
Useful For

If your card terminal (Ingenico) is displaying "BAD MAC" when trying to process a transaction

Aquirer Reset

All Ingenico Terminals
Useful For

Renewing settings on your card terminals after switching to a new bank accountt

No Connection - Move Models

Move 3500/5000
Useful For

If your Move 3500/5000 is showing "No Connection" when trying to process a transaction

Bad Password

All Ingenico Terminals
Useful For

When you try to take a transaction and it says "Bad Password"

Power Cycling a terminal

All Ingenico Terminals
Useful For

Turning it off and on again can resolve an inconcievable amount of issues, it should always be your first port of call!

Swapping a battery

All Ingenico Terminals
Useful For

Upon receiving a replacement battery, or to use power from another machine

No Connection

iWL 250
Useful For

If your iWL is showing "No Connection" when trying to process a transaction

Contactless not working

All Ingenico Terminals
Useful For

When you can take transactions via inserting a card but not contacless

Printing Issues

All Ingenico Terminals
Useful For

If your terminal stops or struggles with printing

Power & Charging Issues

Move 3500/5000
Useful For

If your machine is struggling to charge or hold its power, this guide will be your best friend. Power Issues can massively effect printing too!

Invalid MAC

PAX A920 PRO
Useful For

If your card terminal (PAX) is displaying "Invalid MAC" when trying to process a transaction

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