Before starting, we'd encourage you to watch this little explainer if you havent already, Understanding your kit makes all the difference 👊
Icon Cheat Sheet 👇
Now, lets start by Power Cycling (Resetting) your machine. After this, try a 1p transaction.
🔍 How do i do a power cycle?
If this hasnt worked, Please Identify how your Machine is trying to connect and select the appropriate dropdown 👇
Wi-Fi
Using the cheat sheet to indentify your icon colours, try the following accordingly:
Icon Colour/State | Possible solution |
|---|---|
 Connected | Try re-pairing the Wi-Fi (Guide below) |
 Issue with Network/ Connection | |
 Not connected | Make sure it is connected to your Wi-Fi and your Wi-Fi is working |
should have a rough idea where the problem may lie, but usRe-pair the Wifi
Bluetooth
Icon Colour/State | Possible solution |
 Connected | Try re-pairing the Wi-Fi (Guide below) |
 Issue with Network/ Connection | |
 Not connected | Make sure it is connected to your Wi-Fi and your Wi-Fi is working |
3G/GPRS
How do I identify this?
Please watch the video above
If this hasnt helped First of all, you must determine how your terminal
Were you successful with this guide?
Please let us know! It helps us to be aware of what's working 😊
Oh, Please submit your details and your case will be escelated to our team!
Thank you!
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