Before starting, we'd encourage you to watch this little explainer if you havent already, Understanding your kit makes all the difference 👊
Icon Cheat Sheet 👇
Now, lets start by Power Cycling (Resetting) your machine. After this, try a 1p transaction.
🔍 How do i do a power cycle?
If this hasnt worked, Please Identify how your Machine is trying to connect (from the video/cheat sheet) and select the appropriate dropdown 👇
Wi-Fi
Refreshing
Bluetooth
3G/GPRS
How do I identify this?
Please watch the video above
If this hasnt helped First of all, you must determine how your terminal
Were you successful with this guide?
Please let us know! It helps us to be aware of what's working 😊
Oh, Please submit your details and your case will be escelated to our team!
Thank you!
FREE Site visits
When your Network is managed by us
Charges may apply otherwise. Full Site visit terms