When issues occur that are beyond our capabilities, we have partners that can dial in to save the day. For this to happen, You will need:
Laptop or tablet ✅
Stable internet connection ✅
Our partners will use a software called TeamViewer to remotey and securely access your device
Opening Teamviewer:
Open a web browser
Click Download
Open Teamviewer QuickSupport (no installation necessary)
What will happen next:
Our suppliers 'Packnet' will ask for the ID and password shown on your screen
They connect securely and diagnose the issue
Once finished the session is closed
If you have not heard from Packnet, please call them once set up, on 0161 660 2350
Please note: Without remote access we may not be able to resolve an issue without a site visit. Our site visit policy
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FREE Site visits
When your Network is managed by us
Charges may apply otherwise. Full Site visit terms